Decision systems for Caribbean institutions.
We help you make the call, then we build the thing that acts on it.
Plenty of firms will hand you a recommendation and wish you luck. We would rather stick around for the part where it actually gets built. Social Fabric™, the intelligence platform we designed and run ourselves, now follows 63 financial institutions, consumer brands and utility companies across the Caribbean.
The thesis
Global tools don't read Caribbean markets.
Caribbean organisations buy the same global analytics as everyone else. Those tools were not built to hear how people here actually talk, on the platforms they actually use, about the things that actually matter locally.
So you end up with more dashboards than ever and no more confidence than you started with. The missing piece was never data. It was judgement, built for this part of the world.
The signal is real, but it is scattered across systems and teams that never talk to each other.
The recommendation lands beautifully. The capacity to actually build it never shows up.
Products get built before anyone has really understood the customer they are for.
That gap is where we live. When the hard part is the decision, we advise. When the hard part is the system, we go and build it.
What we do
Two things. Narrow on purpose.
Decision Intelligence™
Turn evidence into confident decisions.
We bring together consumer, behavioural, digital and market evidence so you can see what is really going on, and decide on something firmer than instinct.
Product Engineering
Build the systems that bring the decision to life.
We design and ship secure, scalable products, with strategy, design and engineering sitting in one team instead of three separate vendors.
One team for the whole journey, or working shoulder to shoulder with yours.
What we've built
We didn't just advise on a platform. We built one.
Social Fabric™ is our own decision intelligence platform for Caribbean markets. We designed it, we engineered it, and we run it ourselves. It is not somebody else's tool with our name stuck on the front.
It understands how people here actually speak, and turns that into something a supervisor or a chief executive can genuinely act on. If you want to know how we work, this is the clearest answer we have.
Social Fabric™ runs as its own business, with its own product site.
Track record
Where we work.
We keep client names private until they are ready to share. A few of them will be over the next quarter.
Sector-wide sentiment and risk monitoring across licensed institutions, collected daily, scored consistently, and backed by an evidence trail that stands up to scrutiny.
Live monitoring of the national conversation and the issues starting to build, written for the people making decisions rather than the people managing press.
Keeping track of how customers are really experiencing service, how outages are handled, and where regulatory exposure is quietly growing.
About
A small team that ships.
TBS is a Caribbean strategy and engineering firm, founded in Jamaica and working right across the region. Research, product, design, engineering and AI all sit in the same team, which is exactly why we can advise on a decision one month and be building it the next.
Being small is a choice, not a stage we are trying to grow out of. It means the people you meet are the people doing the work, and that we would always rather ship something real than hand over another deck.
Better decisions. Better solutions. Better outcomes.
A digital, product and technology leader who has spent his career across banking, fintech, payments, consumer intelligence and organisational change throughout the Caribbean.
Tell us what you are trying to decide.
Maybe it is a market you need to understand, a product you need to pin down, or a platform you need built. Tell us the problem, and we will tell you honestly whether we are the right team for it.
Or just email us at hello@transformational.services